Terms and Conditions

Terms & Conditions

Please read carefully all the following terms and conditions before making a reservation of our services. By clicking “Yes, I have read and agree with all Terms of the Service” you will be legally accepting all these terms and conditions and that they can be changed or posted on our website at any time. These terms and conditions are valid for all services and these are the only conditions to be applied. The contents presented on our website are for people over 18 years old only that can be illegible to purchase the services presented using the payment method required on our website.

• Amounts calculated in euros per vehicle our person depending on the type of service hired, all legal taxes included.

• The reservation of any type of service has always to be done up to 48 hours before its beginning. The payments will have to be done at the time of the reservation. The details of the service hired should be given as detailed as possible and it is considered to be accurate.

• Ptravel will send a written confirmation with all the details of the requested service reservation. This email will be your voucher for your reservation that should be given to the company's representative or the person performing the service when it takes place. In case of a reservation for two or more people, the passenger performing the purchase will be responsible for it and will act as an intermediary between Ptravel and the other people included in the reservation, accepting all terms and condition on behalf of the other members of the reservation.

• For the Reservation of Transfers you should mention as much information as possible such as flight number, time, origin or destination and the accommodation address, so that we can provide the best service possible. Ptravel will not accept any complaint or reimbursement request when the information is insufficient or incorrect regarding the fight schedule of if you miss the flight; luggage excess or transportation of objects such as wheelchair, surf boards, cases for the transport of animals without previous notice. Luggage and personal belongings are of the entire responsibility of the client. In transfers for the airport the departure schedule agreed between both parties should be respected in order to assure the arrival on time to the airport, except in cases out of our control, and that the clients do not miss their flight. The driver will not wait more than 15 minutes after the agreed time and we disclaim any responsibility arising therefrom. Any change to the flight should be informed 24 hours prior per e-mail or through the emergency number as we disclaim any responsibility arising therefrom.

• Ptravel Vehicles – If the vehicle chosen for the service is not available, Ptravel will replace it for another vehicle with the same quality level even if being of a different brand. Ptravel reserves the right to refuse transportation to customers who are under the influence of alcohol or drugs that might endanger the driver, the vehicle and other passengers. The consumption of alcoholic beverages and food, as well as smoking is not allowed inside our vehicles.

• Complaints – All complaints should be reported to the company representative or executor of the service at the time of the same, in writing, in a proper form after which the customer has thirty days, from the date of the completion of the service, to make the complaint and for it to be considered by the company. The company does not accept complaints due to circumstances beyond our control such as: delays due to weather conditions; traffic jams, mechanical breakdowns, road accidents, delays caused by other clients, police operations, etc. As well as to forget any personal document, necessary or not, for the realisation of the tour/ service inside or outside Portugal; or any objects left in vehicles. All complaints received and substantiated will be replied within 30 days after notification. All disputes shall be resolved according to Portuguese law in the District Court of Porto, expressly waiving any other.


Privacy Policy
Ptravel is committed to ensuring a quality service to all clients and visitors of the website, as well as aspects that relate to their privacy.

Personal Information
Personal information data will be requested in order to access the bookings area, as well as when making a reservation. Do note that all your personal information will be used solely for making the reservation. Your contacts can be used by our database also for sending newsletters or information about current promotions in our company. Your data will not be transmitted to third parties, but only for internal use of the Ptravel. If you are already registered on our website, you can change your personal details whenever you want, for that you just have to enter your Username and Password.

Information Protection
Security: In order to ensure the security of the data provided and utmost confidentiality, we handle the information provided by you in an absolutely confidential way, according to our internal policies and procedures for security and confidentiality. Whenever credit card information is requested, this communication is done via secure online SSL (Secured Sockets Layer) when you are using a SSL enabled browser, such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on all pages where personal information data is requested, which means that your information is sent over the Internet in encrypted form. You can check if you are in Safe Mode when you see a padlock or key in the lower right corner or lower left corner of your screen.

Cookies: When you visit our website, a small text file (Cookie) is created and saved on the disc of your computer. This file by recognize it will allow you to have easier and quicker access, and a customization of the page regarding your online experience. We also identify technical information from your computer when you visit the pages of our website, such as IP address (Internet Protocol), operating system, browser type. We use this information to improve the quality of your visit to our website, and we do not disclose it to entities outside Ptravel. Most browsers automatically accept these files (cookies), but you can delete them or have them automatically refused. In the "Help" menu of your browser you will find how to change these settings. However, if your settings do not allow the use of cookies there may be some features that you cannot use.

Ptravel has all insurance required by Portuguese law. The coverage of our insurance only includes our vehicles and passengers and it is not responsible for any losses or damages which are not directly related to our services. In case of doubts, suggestions or any emergency please contact our company through the following numbers +351 224 931 786| 969 532 823 or send an e-mail to: info@ptravel.pt.